TP-91069 | LHS api migration (#1027)
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@@ -29,10 +29,15 @@ const redirectionHandlerOnCallFailed = (caseId: string) => {
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export const makeACallToCustomer =
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(payload: IMakeACallToCustomerPayload, details: IMakeACallToCustomerDetails) =>
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(dispatch: AppDispatch) => {
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const url = getApiUrl(ApiKeys.CALL_CUSTOMER, {
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telephoneReferenceId: payload?.referenceId,
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loanAccountNumber: payload?.loanAccountNumber,
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});
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const url = getApiUrl(
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ApiKeys.CALL_CUSTOMER,
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{},
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{
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caseReferenceId: details?.caseId,
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caseBusinessVertical: details?.caseBusinessVertical,
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telephoneReferenceId: payload?.referenceId,
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}
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);
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dispatch(setIsCallCreationLoading(true));
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dispatch(setConnectingToCustomerBottomSheet(true));
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axiosInstance
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@@ -1,5 +1,5 @@
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import axiosInstance, { ApiKeys, getApiUrl } from '../components/utlis/apiHelper';
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import { AppDispatch } from '../store/store';
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import store, { AppDispatch } from '../store/store';
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import { logError } from '../components/utlis/errorUtils';
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import {
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ITelephoneNumbers,
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@@ -36,7 +36,15 @@ export const fetchTelephoneNumber =
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export const fetchCallHistory =
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({ caseId, loanAccountNumber, setLoading }: FetchTelephoneNumbersParams) =>
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(dispatch: AppDispatch) => {
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const url = getApiUrl(ApiKeys.GET_CALL_HISTORY, { loanAccountNumber });
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const caseDetail = store?.getState()?.allCases?.caseDetails?.[caseId] || {};
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const url = getApiUrl(
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ApiKeys.GET_CALL_HISTORY,
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{},
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{
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caseReferenceId: caseDetail?.caseReferenceId,
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caseBusinessVertical: caseDetail?.businessVertical,
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}
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);
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const isSetLoadingFunction = isFunction(setLoading);
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if (isSetLoadingFunction) setLoading(true);
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axiosInstance
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@@ -196,10 +196,9 @@ API_URLS[ApiKeys.DUE_AMOUNT_SUMMARY] = '/collection-cases/{loanAccountNumber}/am
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API_URLS[ApiKeys.FEE_WAIVER_HISTORY] = '/collection-cases/{loanAccountNumber}/waiver-history';
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API_URLS[ApiKeys.FEE_WAIVER_V2] = '/loan/request/{loanAccountNumber}/adjust-component/v2';
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API_URLS[ApiKeys.GET_PIN_CODES_DETAILS] = '/api/v1/pincodes/{pinCode}';
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API_URLS[ApiKeys.CALL_CUSTOMER] =
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'/call-recording/call-request/{loanAccountNumber}/{telephoneReferenceId}';
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API_URLS[ApiKeys.CALL_CUSTOMER] = '/call-recording/v2/call-request';
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API_URLS[ApiKeys.SYNC_ACTIVE_CALL_DETAILS] = '/call-recording/call-status';
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API_URLS[ApiKeys.GET_CALL_HISTORY] = '/call-recording/call-history/{loanAccountNumber}';
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API_URLS[ApiKeys.GET_CALL_HISTORY] = '/call-recording/v2/call-history';
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API_URLS[ApiKeys.SYNC_CALL_FEEDBACK_NUDGE_DETAILS] =
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'/call-recording/acknowledge-feedback-nudge/{callId}';
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API_URLS[ApiKeys.FETCH_CUSTOMER_DOCUMENTS] = '/documents/{loanAccountNumber}';
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@@ -65,20 +65,20 @@ const FeedbackStatus = (props: IFeedbackStatus) => {
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};
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const styles = StyleSheet.create({
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dashedBorder: {
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borderColor: COLORS.BORDER.PRIMARY,
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borderStyle: 'dashed',
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borderTopWidth: 1,
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},
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feedbackStatus: {
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lineHeight: 18,
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marginTop: 4,
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color: COLORS.TEXT.BLACK,
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fontWeight: '500',
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lineHeight: 18,
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marginTop: 4,
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},
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rightAlign: {
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textAlign: 'right',
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},
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dashedBorder: {
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borderTopWidth: 1,
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borderColor: COLORS.BORDER.PRIMARY,
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borderStyle: 'dashed',
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},
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});
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export default FeedbackStatus;
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@@ -32,6 +32,9 @@ const CallHistoryItem = (props: ICallHistoryItem) => {
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const customerName = useAppSelector(
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(state) => state?.allCases?.caseDetails?.[caseId]?.customerName
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);
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const caseBusinessVertical = useAppSelector(
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(state) => state?.allCases?.caseDetails?.[caseId]?.businessVertical
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);
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const isCallCreationLoading = useAppSelector((state) => state?.activeCall?.isCallCreationLoading);
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const isCallActive = useAppSelector((state) => state?.activeCall?.activeCallDetails?.callActive);
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@@ -53,7 +56,13 @@ const CallHistoryItem = (props: ICallHistoryItem) => {
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dispatch(
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makeACallToCustomer(
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{ referenceId: telephoneReferenceId, loanAccountNumber },
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{ caseId, customerName, isCallHistory: true }
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{
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caseId,
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customerName,
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isCallHistory: true,
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caseBusinessVertical,
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telephoneReferenceId,
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}
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)
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);
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} else {
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@@ -93,6 +93,8 @@ export interface IMakeACallToCustomerPayload {
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export interface IMakeACallToCustomerDetails {
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caseId: string;
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customerName: string;
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caseBusinessVertical: string;
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telephoneReferenceId: string;
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isCallHistory?: boolean;
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}
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@@ -325,6 +325,7 @@ export interface CaseDetail {
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lastMonthCaseInteractionStatus?:FeedbackStatusObj;
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escalationData ?: EscalationData;
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daysTillDeallocation: number;
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businessVertical: string;
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}
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export interface recentEscalationDetails {
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@@ -11,7 +11,11 @@ import CallIcon from './CallIcon';
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import { useAppDispatch, useAppSelector } from '@hooks';
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import { RootState } from '@store';
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import PhoneStateModule from '@components/utlis/PhoneState';
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import { setActiveCallData, setCallCannotInitiateBottomSheet, setCallingFeedbackNudgeBottomSheet } from '@reducers/activeCallSlice';
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import {
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setActiveCallData,
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setCallCannotInitiateBottomSheet,
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setCallingFeedbackNudgeBottomSheet,
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} from '@reducers/activeCallSlice';
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import { logError } from '@components/utlis/errorUtils';
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import { makeACallToCustomer } from '@actions/callRecordingActions';
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import { CallVia, IRenderIcons, IconType, PhoneStateType } from '../CallingFlow/interfaces';
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@@ -58,6 +62,9 @@ const RenderIcons: React.FC<IRenderIcons> = ({
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);
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const isCallCreationLoading = useAppSelector((state) => state?.activeCall?.isCallCreationLoading);
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const isCallActive = useAppSelector((state) => state?.activeCall?.activeCallDetails?.callActive);
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const caseBusinessVertical = useAppSelector(
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(state) => state?.allCases?.caseDetails?.[caseId]?.businessVertical
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);
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const totalGenuineCallsRequired =
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useAppSelector(
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(state: RootState) =>
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@@ -73,7 +80,14 @@ const RenderIcons: React.FC<IRenderIcons> = ({
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});
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if (!isCallRecordingCosmosExotelEnabled) {
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Linking.openURL(`tel:${mobileNumber}`);
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dispatch(setActiveCallData({ caseId, customerName, telephoneNo: mobileNumber, telephoneReferenceId: referenceId }));
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dispatch(
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setActiveCallData({
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caseId,
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customerName,
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telephoneNo: mobileNumber,
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telephoneReferenceId: referenceId,
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})
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);
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dispatch(setCallingFeedbackNudgeBottomSheet(true));
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return;
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}
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@@ -85,7 +99,10 @@ const RenderIcons: React.FC<IRenderIcons> = ({
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) {
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dispatch(setCallAttemptedOn(mobileNumber));
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dispatch(
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makeACallToCustomer({ referenceId, loanAccountNumber }, { caseId, customerName })
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makeACallToCustomer(
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{ referenceId, loanAccountNumber },
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{ caseId, customerName, caseBusinessVertical, telephoneReferenceId: referenceId }
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)
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);
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} else {
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dispatch(setCallCannotInitiateBottomSheet(true));
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