diff --git a/src/action/callRecordingActions.tsx b/src/action/callRecordingActions.tsx
index c021ddd6..40571de7 100644
--- a/src/action/callRecordingActions.tsx
+++ b/src/action/callRecordingActions.tsx
@@ -29,10 +29,15 @@ const redirectionHandlerOnCallFailed = (caseId: string) => {
 export const makeACallToCustomer =
   (payload: IMakeACallToCustomerPayload, details: IMakeACallToCustomerDetails) =>
   (dispatch: AppDispatch) => {
-    const url = getApiUrl(ApiKeys.CALL_CUSTOMER, {
-      telephoneReferenceId: payload?.referenceId,
-      loanAccountNumber: payload?.loanAccountNumber,
-    });
+    const url = getApiUrl(
+      ApiKeys.CALL_CUSTOMER,
+      {},
+      {
+        caseReferenceId: details?.caseId,
+        caseBusinessVertical: details?.caseBusinessVertical,
+        telephoneReferenceId: payload?.referenceId,
+      }
+    );
     dispatch(setIsCallCreationLoading(true));
     dispatch(setConnectingToCustomerBottomSheet(true));
     axiosInstance
diff --git a/src/action/fetchTelephoneNumber.ts b/src/action/fetchTelephoneNumber.ts
index 39e8edc3..9aad0e01 100644
--- a/src/action/fetchTelephoneNumber.ts
+++ b/src/action/fetchTelephoneNumber.ts
@@ -1,5 +1,5 @@
 import axiosInstance, { ApiKeys, getApiUrl } from '../components/utlis/apiHelper';
-import { AppDispatch } from '../store/store';
+import store, { AppDispatch } from '../store/store';
 import { logError } from '../components/utlis/errorUtils';
 import {
   ITelephoneNumbers,
@@ -36,7 +36,15 @@ export const fetchTelephoneNumber =
 export const fetchCallHistory =
   ({ caseId, loanAccountNumber, setLoading }: FetchTelephoneNumbersParams) =>
   (dispatch: AppDispatch) => {
-    const url = getApiUrl(ApiKeys.GET_CALL_HISTORY, { loanAccountNumber });
+    const caseDetail = store?.getState()?.allCases?.caseDetails?.[caseId] || {};
+    const url = getApiUrl(
+      ApiKeys.GET_CALL_HISTORY,
+      {},
+      {
+        caseReferenceId: caseDetail?.caseReferenceId,
+        caseBusinessVertical: caseDetail?.businessVertical,
+      }
+    );
     const isSetLoadingFunction = isFunction(setLoading);
     if (isSetLoadingFunction) setLoading(true);
     axiosInstance
diff --git a/src/components/utlis/apiHelper.ts b/src/components/utlis/apiHelper.ts
index 2a82052b..1ef885ac 100644
--- a/src/components/utlis/apiHelper.ts
+++ b/src/components/utlis/apiHelper.ts
@@ -196,10 +196,9 @@ API_URLS[ApiKeys.DUE_AMOUNT_SUMMARY] = '/collection-cases/{loanAccountNumber}/am
 API_URLS[ApiKeys.FEE_WAIVER_HISTORY] = '/collection-cases/{loanAccountNumber}/waiver-history';
 API_URLS[ApiKeys.FEE_WAIVER_V2] = '/loan/request/{loanAccountNumber}/adjust-component/v2';
 API_URLS[ApiKeys.GET_PIN_CODES_DETAILS] = '/api/v1/pincodes/{pinCode}';
-API_URLS[ApiKeys.CALL_CUSTOMER] =
-  '/call-recording/call-request/{loanAccountNumber}/{telephoneReferenceId}';
+API_URLS[ApiKeys.CALL_CUSTOMER] = '/call-recording/v2/call-request';
 API_URLS[ApiKeys.SYNC_ACTIVE_CALL_DETAILS] = '/call-recording/call-status';
-API_URLS[ApiKeys.GET_CALL_HISTORY] = '/call-recording/call-history/{loanAccountNumber}';
+API_URLS[ApiKeys.GET_CALL_HISTORY] = '/call-recording/v2/call-history';
 API_URLS[ApiKeys.SYNC_CALL_FEEDBACK_NUDGE_DETAILS] =
   '/call-recording/acknowledge-feedback-nudge/{callId}';
 API_URLS[ApiKeys.FETCH_CUSTOMER_DOCUMENTS] = '/documents/{loanAccountNumber}';
diff --git a/src/screens/allCases/CaseItem/FeedbackStatus.tsx b/src/screens/allCases/CaseItem/FeedbackStatus.tsx
index 7dc242e0..a152e90b 100644
--- a/src/screens/allCases/CaseItem/FeedbackStatus.tsx
+++ b/src/screens/allCases/CaseItem/FeedbackStatus.tsx
@@ -65,20 +65,20 @@ const FeedbackStatus = (props: IFeedbackStatus) => {
 };
 
 const styles = StyleSheet.create({
+  dashedBorder: {
+    borderColor: COLORS.BORDER.PRIMARY,
+    borderStyle: 'dashed',
+    borderTopWidth: 1,
+  },
   feedbackStatus: {
-    lineHeight: 18,
-    marginTop: 4,
     color: COLORS.TEXT.BLACK,
     fontWeight: '500',
+    lineHeight: 18,
+    marginTop: 4,
   },
   rightAlign: {
     textAlign: 'right',
   },
-  dashedBorder: {
-    borderTopWidth: 1,
-    borderColor: COLORS.BORDER.PRIMARY,
-    borderStyle: 'dashed',
-  },
 });
 
 export default FeedbackStatus;
diff --git a/src/screens/caseDetails/CallingFlow/CallHistory/CallHistoryItem.tsx b/src/screens/caseDetails/CallingFlow/CallHistory/CallHistoryItem.tsx
index 811e0fbe..58e1608a 100644
--- a/src/screens/caseDetails/CallingFlow/CallHistory/CallHistoryItem.tsx
+++ b/src/screens/caseDetails/CallingFlow/CallHistory/CallHistoryItem.tsx
@@ -32,6 +32,9 @@ const CallHistoryItem = (props: ICallHistoryItem) => {
   const customerName = useAppSelector(
     (state) => state?.allCases?.caseDetails?.[caseId]?.customerName
   );
+  const caseBusinessVertical = useAppSelector(
+    (state) => state?.allCases?.caseDetails?.[caseId]?.businessVertical
+  );
 
   const isCallCreationLoading = useAppSelector((state) => state?.activeCall?.isCallCreationLoading);
   const isCallActive = useAppSelector((state) => state?.activeCall?.activeCallDetails?.callActive);
@@ -53,7 +56,13 @@ const CallHistoryItem = (props: ICallHistoryItem) => {
           dispatch(
             makeACallToCustomer(
               { referenceId: telephoneReferenceId, loanAccountNumber },
-              { caseId, customerName, isCallHistory: true }
+              {
+                caseId,
+                customerName,
+                isCallHistory: true,
+                caseBusinessVertical,
+                telephoneReferenceId,
+              }
             )
           );
         } else {
diff --git a/src/screens/caseDetails/CallingFlow/interfaces.ts b/src/screens/caseDetails/CallingFlow/interfaces.ts
index efe4007b..248b3816 100644
--- a/src/screens/caseDetails/CallingFlow/interfaces.ts
+++ b/src/screens/caseDetails/CallingFlow/interfaces.ts
@@ -93,6 +93,8 @@ export interface IMakeACallToCustomerPayload {
 export interface IMakeACallToCustomerDetails {
   caseId: string;
   customerName: string;
+  caseBusinessVertical: string;
+  telephoneReferenceId: string;
   isCallHistory?: boolean;
 }
 
diff --git a/src/screens/caseDetails/interface.ts b/src/screens/caseDetails/interface.ts
index 86506401..34a13dea 100644
--- a/src/screens/caseDetails/interface.ts
+++ b/src/screens/caseDetails/interface.ts
@@ -325,6 +325,7 @@ export interface CaseDetail {
   lastMonthCaseInteractionStatus?:FeedbackStatusObj;
   escalationData ?: EscalationData;
   daysTillDeallocation: number;
+  businessVertical: string;
 }
 
 export interface recentEscalationDetails {
diff --git a/src/screens/caseDetails/journeyStepper/RenderIcon.tsx b/src/screens/caseDetails/journeyStepper/RenderIcon.tsx
index f03606a4..eb445d1c 100644
--- a/src/screens/caseDetails/journeyStepper/RenderIcon.tsx
+++ b/src/screens/caseDetails/journeyStepper/RenderIcon.tsx
@@ -11,7 +11,11 @@ import CallIcon from './CallIcon';
 import { useAppDispatch, useAppSelector } from '@hooks';
 import { RootState } from '@store';
 import PhoneStateModule from '@components/utlis/PhoneState';
-import { setActiveCallData, setCallCannotInitiateBottomSheet, setCallingFeedbackNudgeBottomSheet } from '@reducers/activeCallSlice';
+import {
+  setActiveCallData,
+  setCallCannotInitiateBottomSheet,
+  setCallingFeedbackNudgeBottomSheet,
+} from '@reducers/activeCallSlice';
 import { logError } from '@components/utlis/errorUtils';
 import { makeACallToCustomer } from '@actions/callRecordingActions';
 import { CallVia, IRenderIcons, IconType, PhoneStateType } from '../CallingFlow/interfaces';
@@ -58,6 +62,9 @@ const RenderIcons: React.FC<IRenderIcons> = ({
   );
   const isCallCreationLoading = useAppSelector((state) => state?.activeCall?.isCallCreationLoading);
   const isCallActive = useAppSelector((state) => state?.activeCall?.activeCallDetails?.callActive);
+  const caseBusinessVertical = useAppSelector(
+    (state) => state?.allCases?.caseDetails?.[caseId]?.businessVertical
+  );
   const totalGenuineCallsRequired =
     useAppSelector(
       (state: RootState) =>
@@ -73,7 +80,14 @@ const RenderIcons: React.FC<IRenderIcons> = ({
         });
         if (!isCallRecordingCosmosExotelEnabled) {
           Linking.openURL(`tel:${mobileNumber}`);
-          dispatch(setActiveCallData({ caseId, customerName, telephoneNo: mobileNumber, telephoneReferenceId: referenceId }));
+          dispatch(
+            setActiveCallData({
+              caseId,
+              customerName,
+              telephoneNo: mobileNumber,
+              telephoneReferenceId: referenceId,
+            })
+          );
           dispatch(setCallingFeedbackNudgeBottomSheet(true));
           return;
         }
@@ -85,7 +99,10 @@ const RenderIcons: React.FC<IRenderIcons> = ({
             ) {
               dispatch(setCallAttemptedOn(mobileNumber));
               dispatch(
-                makeACallToCustomer({ referenceId, loanAccountNumber }, { caseId, customerName })
+                makeACallToCustomer(
+                  { referenceId, loanAccountNumber },
+                  { caseId, customerName, caseBusinessVertical, telephoneReferenceId: referenceId }
+                )
               );
             } else {
               dispatch(setCallCannotInitiateBottomSheet(true));