TP-111|Kunal|added api timeouts in hrc call accept and disconnect apis (#908)

* TP-111|Kunal|added api timeouts in hrc call accept and disconnect apis

* TP-111|Kunal|firebase sign in refresh

src/pages/Dashboard/HrDashBoard.tsx

@@ -555,7 +555,10 @@ const HrDashBoard = () => {
             dispatch(setIsCallConnected(false));
             ExtensionHandler.updateIsPending(true);
             handleSlackNotificationToTL();
-          }
+          },
+          phoneNumber: phoneNumber + '',
+          lan,
+          crtObjectId
         })
       );
     } else {

src/pages/Dashboard/dc-97/HumanReminderAction.ts

@@ -14,11 +14,18 @@ import {
 import { addClickstreamEvent } from '../../../service/clickStreamEventService';
 import { HRC_CLICKSTREAM, HRC_EVENTS } from '../../../service/clickStream.constant';
 import { ExtensionHandler } from '../../../utils/extension.utils';
-import { AGENT_AVAILABILITY, HRC_ALERTS_SLACK_CHANNEL } from './dc97Constant';
+import { AGENT_AVAILABILITY, HRC_ALERTS_SLACK_CHANNEL, HRC_API_TIMEOUT } from './dc97Constant';
 import { Dispatch } from '@reduxjs/toolkit';
 import { noop } from '@utils/common';
-import { useDispatch, useSelector } from 'react-redux';
-import { RootState } from 'src/store';
+import { AxiosError } from 'axios';
+
+const handleApiTimeoutAndSendEvent = (errorCode: string, ...eventAttributes: string[]) => {
+  if (errorCode === AxiosError.ECONNABORTED) {
+    addClickstreamEvent(HRC_CLICKSTREAM[HRC_EVENTS.HRC_ACCEPT_CALL_TIMEOUT], {
+      ...eventAttributes
+    });
+  }
+};
 
 export const setCallStatus = (
   connectedPhoneNumber: string,
@@ -44,7 +51,7 @@ export const setCallStatus = (
   });
   return async function (dispatch: any) {
     axiosInstance
-      .post(url, data, { headers: { donotHandleError: true } })
+      .post(url, data, { headers: { donotHandleError: true }, timeout: HRC_API_TIMEOUT })
       .then(response => {
         if (response?.data?.body) {
           addClickstreamEvent(HRC_CLICKSTREAM[HRC_EVENTS.HRC_ACCEPT_CALL_RESPONSE], {
@@ -71,6 +78,12 @@ export const setCallStatus = (
         }
       })
       .catch(error => {
+        handleApiTimeoutAndSendEvent(
+          error?.code || '',
+          accountNumber,
+          connectedPhoneNumber,
+          crtObjectId
+        );
         errorCallback(error);
         dispatch(setHumanReminderCustomerDetailsLoading(false));
         addClickstreamEvent(HRC_CLICKSTREAM[HRC_EVENTS.ACCEPT_CALL_FAILED], {
@@ -112,9 +125,20 @@ export const setCallStatusDisconnected =
     agentRefId: string;
     campaignId: string | null;
     cleanup: () => void;
+    phoneNumber: string;
+    lan: string;
+    crtObjectId: string;
   }) =>
   (dispatch: Dispatch) => {
-    const { humanReminderReferenceId, agentRefId, campaignId, cleanup } = params;
+    const {
+      humanReminderReferenceId,
+      agentRefId,
+      campaignId,
+      cleanup,
+      lan,
+      crtObjectId,
+      phoneNumber
+    } = params;
     addClickstreamEvent(HRC_CLICKSTREAM[HRC_EVENTS.HRC_DISCONNECT_API_CALLED], {
       humanReminderReferenceId,
       campaignId,
@@ -123,7 +147,7 @@ export const setCallStatusDisconnected =
     const url = getApiUrl(ApiKeys.HUMAN_REMINDER_CALL_DISCONNECT, { humanReminderReferenceId });
     dispatch(setDisconnectApiLoading(true));
     axiosInstance
-      .put(url, {}, { headers: { donotHandleError: true } })
+      .put(url, {}, { headers: { donotHandleError: true }, timeout: HRC_API_TIMEOUT })
       .then(() => {
         addClickstreamEvent(HRC_CLICKSTREAM[HRC_EVENTS.HRC_DISCONNECT_API_SUCCESS], {
           humanReminderReferenceId,
@@ -134,6 +158,13 @@ export const setCallStatusDisconnected =
         dispatch(setDisconnectApiLoading(false));
       })
       .catch(err => {
+        handleApiTimeoutAndSendEvent(
+          err?.code || '',
+          lan,
+          crtObjectId,
+          phoneNumber,
+          humanReminderReferenceId
+        );
         addClickstreamEvent(HRC_CLICKSTREAM[HRC_EVENTS.HRC_DISCONNECT_API_FAILURE], {
           humanReminderReferenceId,
           campaignId,

src/pages/Dashboard/dc-97/dc97Constant.ts

@@ -95,3 +95,5 @@ export const HrcDisconnectTextConstants = {
   DISCONNECTING: 'Disconnecting',
   DISCONNECTED: 'Disconnected'
 };
+
+export const HRC_API_TIMEOUT = 3000;

src/service/clickStream.constant.ts

@@ -956,7 +956,9 @@ export enum HRC_EVENTS {
   HRC_DISCONNECT_API_SUCCESS = 'HRC_DISCONNECT_API_SUCCESS',
   HRC_DISCONNECT_API_FAILURE = 'HRC_DISCONNECT_API_FAILURE',
   HRC_AMEYO_ERRONEOUS = 'HRC_AMEYO_ERRONEOUS',
-  HRC_AMEYO_RELOADED = 'HRC_AMEYO_RELOADED'
+  HRC_AMEYO_RELOADED = 'HRC_AMEYO_RELOADED',
+  HRC_ACCEPT_CALL_TIMEOUT = 'HRC_ACCEPT_CALL_TIMEOUT',
+  HRC_DISCONNECT_CALL_TIMEOUT = 'HRC_DISCONNECT_CALL_TIMEOUT'
 }
 
 export const HRC_CLICKSTREAM: Record<HRC_EVENTS, IClickStreamEvent> = {
@@ -1139,6 +1141,14 @@ export const HRC_CLICKSTREAM: Record<HRC_EVENTS, IClickStreamEvent> = {
   [HRC_EVENTS.HRC_AMEYO_RELOADED]: {
     name: HRC_EVENTS.HRC_AMEYO_RELOADED,
     description: 'HRC ameyo reloaded'
+  },
+  [HRC_EVENTS.HRC_ACCEPT_CALL_TIMEOUT]: {
+    name: HRC_EVENTS.HRC_ACCEPT_CALL_TIMEOUT,
+    description: 'HRC /accept api call request timed out'
+  },
+  [HRC_EVENTS.HRC_DISCONNECT_CALL_TIMEOUT]: {
+    name: HRC_EVENTS.HRC_DISCONNECT_CALL_TIMEOUT,
+    description: 'HRC /disconnect api call request timed out'
   }
 };