NTP-38623 | Dialer Clickstream added (#1107)

src/common/Constants.ts

@@ -1468,6 +1468,22 @@ export const CLICKSTREAM_EVENT_NAMES = {
     name: 'FA_CALL_SYNC_SELF_CALL_ERROR',
     description: 'Call sync self call error',
   },
+  FA_DIALER_APP_BLOCKER_SCREEN_LOADED: {
+    name: 'FA_DIALER_APP_BLOCKER_SCREEN_LOADED',
+    description: 'Dialer app blocker screen loaded',
+  },
+  FA_DIALER_APP_UPDATE_SCREEN_LOADED: {
+    name: 'FA_DIALER_APP_UPDATE_SCREEN_LOADED',
+    description: 'Dialer app update screen loaded',
+  },
+  FA_CALL_VIA_INHOUSE_DIALER: {
+    name: 'FA_CALL_VIA_INHOUSE_DIALER',
+    description: 'Call via inhouse dialer app',
+  },
+  FA_CALL_VIA_EXOTEL: {
+    name: 'FA_CALL_VIA_INHOUSE_DIALER_APP_FAILED',
+    description: 'Call via inhouse dialer app failed',
+  },
   FA_COSMOS_DEFAULT_DIALER: {
     name: 'FA_COSMOS_DEFAULT_DIALER',
     description: 'Cosmos default dialer',

src/common/DialerAppUpdate.tsx

@@ -1,5 +1,5 @@
 import { Linking, Pressable, StyleSheet, View } from 'react-native';
-import React from 'react';
+import React, { useEffect } from 'react';
 import Text from '@rn-ui-lib/components/Text';
 import Layout from '@screens/layout/Layout';
 import { GenericStyles } from '@rn-ui-lib/styles';
@@ -8,6 +8,8 @@ import Button from '@rn-ui-lib/components/Button';
 import { useAppSelector } from '@hooks';
 import DialerAppIcon from '@assets/icons/DialerAppIcon';
 import { COLORS } from '@rn-ui-lib/colors';
+import { addClickstreamEvent } from '@services/clickstreamEventService';
+import { CLICKSTREAM_EVENT_NAMES } from './Constants';
 
 interface IDialerAppUpdate {
   onAppUpdate: () => void;
@@ -24,6 +26,14 @@ const DialerAppUpdate: React.FC<IDialerAppUpdate> = ({ onAppUpdate }) => {
     );
   };
 
+  useEffect(() => {
+    addClickstreamEvent(
+      isAppInstalled
+        ? CLICKSTREAM_EVENT_NAMES.FA_DIALER_APP_UPDATE_SCREEN_LOADED
+        : CLICKSTREAM_EVENT_NAMES.FA_DIALER_APP_BLOCKER_SCREEN_LOADED
+    );
+  }, []);
+
   return (
     <Layout>
       <View style={[GenericStyles.fill]}>

src/screens/caseDetails/CallingFlow/BottomSheets/CallViaBottomSheet.tsx

@@ -22,7 +22,7 @@ import { setCallAttemptedOn } from '@reducers/telephoneNumbersSlice';
 import { makeACallToCustomer } from '@actions/callRecordingActions';
 import { logError } from '@components/utlis/errorUtils';
 import { launchCallIntent } from '@components/utlis/callModuleUtils';
-import { getExotelNumber } from "@common/AgentActivityConfigurableConstants";
+import { getExotelNumber } from '@common/AgentActivityConfigurableConstants';
 import { DIALER_APP_FILE_PATH } from '@common/utils';
 
 interface ICallViaBottomSheet {
@@ -88,23 +88,29 @@ const CallViaBottomSheet = (props: ICallViaBottomSheet) => {
   ];
   const callCustomer = (callVia: CallVia) => {
     if (callVia === CallVia.ANDROID) {
+      addClickstreamEvent(CLICKSTREAM_EVENT_NAMES.FA_CALL_VIA_INHOUSE_DIALER, {
+        mobileNumber,
+      });
       launchCallIntent(`+91${mobileNumber}`, getExotelNumber(), DIALER_APP_FILE_PATH, (error) => {
         if (error) {
           // In case any failure happens we will show download dialer app bottom sheet
           dispatch(setCallViaBottomSheet(false));
           dispatch(setShowDialerBottomSheet(true));
         }
-      })
+      });
     } else if (callVia === CallVia.EXOTEL) {
       PhoneStateModule.getCurrentCallState()
         .then((callState: string) => {
           if (isCallInactiveOrUnknown(callState as PhoneStateType)) {
-            dispatch(setCallDetails({
-              caseId,
-              customerName,
-              telephoneNo: mobileNumber,
-              telephoneReferenceId: referenceId
-            }));
+            addClickstreamEvent(CLICKSTREAM_EVENT_NAMES.FA_CALL_VIA_EXOTEL);
+            dispatch(
+              setCallDetails({
+                caseId,
+                customerName,
+                telephoneNo: mobileNumber,
+                telephoneReferenceId: referenceId,
+              })
+            );
           } else {
             dispatch(setCallCannotInitiateBottomSheet(true));
           }