Seperated feedback flow for Inhouse and External agents

src/hooks/useFirestoreUpdates.ts

@@ -34,7 +34,14 @@ const isUserSignedIn = () => {
 
 const useFirestoreUpdates = () => {
   const {
-    user: { user, isLoggedIn, sessionDetails, lock, selectedAgent = MY_CASE_ITEM },
+    user: {
+      user,
+      isLoggedIn,
+      sessionDetails,
+      lock,
+      selectedAgent = MY_CASE_ITEM,
+      isExternalAgent = false,
+    },
     allCases: { caseDetails, casesList },
   } = useAppSelector((state: RootState) => ({
     user: state.user || {},
@@ -42,6 +49,7 @@ const useFirestoreUpdates = () => {
   }));
   const isTeamLead = useAppSelector((state) => state.user.isTeamLead);
   const lockRef = useRef<ILockData | null>(null);
+  const isExternalAgentRef = useRef<boolean>(isExternalAgent);
 
   useEffect(() => {
     lockRef.current = lock;
@@ -211,7 +219,9 @@ const useFirestoreUpdates = () => {
   };
 
   const subscribeToCollectionTemplate = () => {
-    const collectionPath = 'template/external_template';
+    const collectionPath = isExternalAgent
+      ? 'template/inhouse_template'
+      : 'template/inhouse_template';
     return subscribeToDoc(handleCollectionTemplateUpdate, collectionPath);
   };