diff --git a/android/app/src/main/java/com/naviapp/common/navigator/NaviDeepLinkNavigator.kt b/android/app/src/main/java/com/naviapp/common/navigator/NaviDeepLinkNavigator.kt
index 460e956f72..d8d8ff1754 100644
--- a/android/app/src/main/java/com/naviapp/common/navigator/NaviDeepLinkNavigator.kt
+++ b/android/app/src/main/java/com/naviapp/common/navigator/NaviDeepLinkNavigator.kt
@@ -274,6 +274,7 @@ object NaviDeepLinkNavigator : DeepLinkListener {
 
     private const val WEB = "web"
     private const val PLATFORM_TYPE = "platformType"
+    private const val TARGET_PLATFORM = "targetPlatform"
     private const val ANDROID = "Android"
     private const val NAVI_CLICK_ACTION_URL = "NAVI_CLICK_ACTION_URL"
 
@@ -544,6 +545,7 @@ object NaviDeepLinkNavigator : DeepLinkListener {
                         var metaData: HashMap<String?, String?>? = null
                         var fetchHistoryByScreenName = true
                         var idempotencyKey: String? = null
+                        var targetPlatform: String? = null
                         if (ctaData.parameters.isNullOrEmpty()) {
                             bundle.getString(CHAT_BOT_SCREEN_NAME)?.let { keyValue ->
                                 shareableLink = keyValue
@@ -578,6 +580,9 @@ object NaviDeepLinkNavigator : DeepLinkListener {
                                 CHAT_IDEMPOTENCY_KEY -> {
                                     idempotencyKey = keyValue.value.toString()
                                 }
+                                TARGET_PLATFORM -> {
+                                    targetPlatform = keyValue.value.toString()
+                                }
                             }
                         }
                         val naviChatSystemLocalData =
@@ -602,7 +607,12 @@ object NaviDeepLinkNavigator : DeepLinkListener {
                                 fetchHistoryByScreenName = fetchHistoryByScreenName,
                                 idempotencyKey = idempotencyKey
                             )
-                        intent = getCrmWebViewIntent(activity = activity, ctaUrl = CHAT_ACTIVITY)
+                        intent =
+                            getCrmWebViewIntent(
+                                activity = activity,
+                                ctaUrl = CHAT_ACTIVITY,
+                                platform = targetPlatform
+                            )
                         bundle.putParcelable(NAVI_CHAT_SYSTEM_LOCAL_DATA, naviChatSystemLocalData)
                         NaviTrackEvent.trackEventOnClickStream(
                             CHAT_TOUCH_POINT_CLICKED,
diff --git a/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviHelpCenterActivity.kt b/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviHelpCenterActivity.kt
index c328c54f48..9a8191b8b5 100644
--- a/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviHelpCenterActivity.kt
+++ b/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviHelpCenterActivity.kt
@@ -15,10 +15,12 @@ import androidx.recyclerview.widget.LinearLayoutManager
 import com.navi.base.deeplink.DeepLinkManager
 import com.navi.base.model.ActionData
 import com.navi.base.model.CtaData
+import com.navi.base.model.LineItem
 import com.navi.base.model.NaviClickAction
 import com.navi.chat.R
 import com.navi.chat.databinding.ActivityHelpCenterBinding
 import com.navi.chat.ui.activities.SupportScreenActivity.Companion.KEY_SCREEN_NAME
+import com.navi.chat.utils.ANDROID
 import com.navi.chat.utils.CONVERSATION_ID
 import com.navi.chat.utils.CONVERSATION_ID_PARAM
 import com.navi.chat.utils.NaviChatAnalytics
@@ -33,6 +35,7 @@ import com.navi.chat.utils.NaviChatAnalytics.Companion.SCREEN_NAME
 import com.navi.chat.utils.NaviChatAnalytics.Companion.TIMESTAMP
 import com.navi.chat.utils.NaviChatAnalytics.Companion.VIEW_ACTIVE_TICKETS
 import com.navi.chat.utils.NaviChatAnalytics.Companion.VIEW_ALL_CHATS_CLICK
+import com.navi.chat.utils.TARGET_PLATFORM
 import com.navi.chat.viewmodels.HelpCenterViewModel
 import com.navi.common.listeners.HeaderInteractionListener
 import com.navi.common.model.Header
@@ -136,6 +139,7 @@ class NaviHelpCenterActivity : BaseActivity(), HeaderInteractionListener, Widget
     override fun onClick(naviClickAction: NaviClickAction, widgetId: String?) {
         when (naviClickAction) {
             is ActionData -> {
+                val actionDataParams = naviClickAction.parameters?.toMutableList()
                 if (naviClickAction.url == ALL_TICKETS || naviClickAction.url == ALL_TICKETS_V2) {
                     if (widgetId == VIEW_ACTIVE_TICKETS) {
                         crmEventTracker.sendEvent(VIEW_ALL_CHATS_CLICK)
@@ -168,16 +172,13 @@ class NaviHelpCenterActivity : BaseActivity(), HeaderInteractionListener, Widget
                         NaviChatAnalytics.ACTIVE_CHAT_CLICK,
                         hashMapOf(CONVERSATION_ID to conversationId)
                     )
+                    actionDataParams?.add(LineItem(TARGET_PLATFORM, ANDROID))
                 }
 
                 DeepLinkManager.getDeepLinkListener()
                     ?.navigateTo(
                         this@NaviHelpCenterActivity,
-                        ctaData =
-                            CtaData(
-                                url = naviClickAction.url,
-                                parameters = naviClickAction.parameters
-                            ),
+                        ctaData = CtaData(url = naviClickAction.url, parameters = actionDataParams),
                         bundle = null,
                         finish = false,
                         needsResult = true
diff --git a/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviTicketViewActivity.kt b/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviTicketViewActivity.kt
index 7b831ff522..5b72848eff 100644
--- a/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviTicketViewActivity.kt
+++ b/android/navi-chat/src/main/java/com/navi/chat/ui/activities/NaviTicketViewActivity.kt
@@ -19,6 +19,7 @@ import com.navi.base.sharedpref.PreferenceManager
 import com.navi.chat.db.utils.crmEventTracker
 import com.navi.chat.models.TicketDetailsData
 import com.navi.chat.ui.compose.TicketScreen
+import com.navi.chat.utils.ANDROID
 import com.navi.chat.utils.CONVERSATION_ID
 import com.navi.chat.utils.CONVERSATION_ID_PARAM
 import com.navi.chat.utils.NaviChatAnalytics.Companion.CONVERSATION_CLICK_ACS
@@ -28,6 +29,7 @@ import com.navi.chat.utils.NaviChatAnalytics.Companion.TICKET_CONTEXT
 import com.navi.chat.utils.NaviChatAnalytics.Companion.TICKET_ID
 import com.navi.chat.utils.NaviChatAnalytics.Companion.TICKET_STATE
 import com.navi.chat.utils.NaviChatAnalytics.Companion.TIMESTAMP
+import com.navi.chat.utils.TARGET_PLATFORM
 import com.navi.chat.utils.TICKET_CLICKED
 import com.navi.chat.viewmodels.TicketListViewModel
 import com.navi.common.model.ModuleNameV2
@@ -86,6 +88,7 @@ class NaviTicketViewActivity : BaseActivity() {
         )
         val actionDataParams = ticketDetailsData.actionData.parameters?.toMutableList()
         actionDataParams?.add(LineItem(CONVERSATION_ID_PARAM, ticketDetailsData.conversationId))
+        actionDataParams?.add(LineItem(TARGET_PLATFORM, ANDROID))
         DeepLinkManager.getDeepLinkListener()
             ?.navigateTo(
                 this@NaviTicketViewActivity,
diff --git a/android/navi-chat/src/main/java/com/navi/chat/utils/ChatNavigator.kt b/android/navi-chat/src/main/java/com/navi/chat/utils/ChatNavigator.kt
index 4c5472552c..350b6ed328 100644
--- a/android/navi-chat/src/main/java/com/navi/chat/utils/ChatNavigator.kt
+++ b/android/navi-chat/src/main/java/com/navi/chat/utils/ChatNavigator.kt
@@ -10,7 +10,6 @@ package com.navi.chat.utils
 import android.app.Activity
 import android.content.Intent
 import android.os.Bundle
-import androidx.core.content.ContextCompat.startActivity
 import com.navi.chat.ui.activities.CRMWebViewActivity
 import com.navi.chat.ui.activities.NaviChatActivity
 import com.navi.chat.ui.activities.NaviHelpCenterActivity
@@ -18,7 +17,16 @@ import com.navi.chat.ui.activities.SupportScreenActivity
 import com.navi.common.firebaseremoteconfig.FirebaseRemoteConfigHelper
 import com.navi.common.firebaseremoteconfig.FirebaseRemoteConfigHelper.CRM_WEB_VIEW_ENABLED
 
-fun getCrmWebViewIntent(activity: Activity?, ctaUrl: String): Intent {
+fun getCrmWebViewIntent(activity: Activity?, ctaUrl: String, platform: String? = null): Intent {
+
+    if (platform == ANDROID) {
+        return when (ctaUrl) {
+            PRODUCT_HELP_PAGE -> Intent(activity, SupportScreenActivity::class.java)
+            CHAT_ACTIVITY -> Intent(activity, NaviChatActivity::class.java)
+            else -> Intent(activity, NaviHelpCenterActivity::class.java)
+        }
+    }
+
     val targetActivity =
         when {
             FirebaseRemoteConfigHelper.getBoolean(CRM_WEB_VIEW_ENABLED, false) -> {
diff --git a/android/navi-chat/src/main/java/com/navi/chat/utils/Constants.kt b/android/navi-chat/src/main/java/com/navi/chat/utils/Constants.kt
index b2ed4a01cd..7c6cc07a07 100644
--- a/android/navi-chat/src/main/java/com/navi/chat/utils/Constants.kt
+++ b/android/navi-chat/src/main/java/com/navi/chat/utils/Constants.kt
@@ -71,6 +71,8 @@ const val UPLOAD_FROM_GALLERY = "Upload from gallery"
 
 const val FILE_TYPE_PARAM = "fileType"
 const val CONVERSATION_ID_PARAM = "conversationId"
+const val TARGET_PLATFORM = "targetPlatform"
+const val ANDROID = "Android"
 const val TYPING_CUES_PATH_AGENT = "agent"
 const val TYPING_CUES_PATH_USER = "user"
 const val BOT = "BOT"