diff --git a/navi-chat/src/main/java/com/navi/chat/ui/fragments/NaviChatFragment.kt b/navi-chat/src/main/java/com/navi/chat/ui/fragments/NaviChatFragment.kt
index b628b7e24a..f3bf5e28f0 100644
--- a/navi-chat/src/main/java/com/navi/chat/ui/fragments/NaviChatFragment.kt
+++ b/navi-chat/src/main/java/com/navi/chat/ui/fragments/NaviChatFragment.kt
@@ -644,7 +644,10 @@ class NaviChatFragment : BaseFragment(), WidgetCallback, MessageOperation, Toolb
             viewLifecycleOwner.lifecycleScope.launchWhenStarted {
                 launch {
                     naviChatViewModel.connectivityObserverHolder.collect {
-                        if (binding.viewSeparator.isVisible) {
+                        if (
+                            binding.viewSeparator.isVisible &&
+                                naviChatSharedViewModel.isCsatFragmentShown.value != true
+                        ) {
                             when (it) {
                                 ConnectivityObserver.Status.Available -> {
                                     crmEventTracker.sendEvent(NETWORK_AVAILABLE_IN_CHAT)