diff --git a/src/components/Ameyo/AmeyoCollapsibleToolbarV2.tsx b/src/components/Ameyo/AmeyoCollapsibleToolbarV2.tsx
index b3ad1898..b900fccd 100644
--- a/src/components/Ameyo/AmeyoCollapsibleToolbarV2.tsx
+++ b/src/components/Ameyo/AmeyoCollapsibleToolbarV2.tsx
@@ -182,6 +182,7 @@ export const AmeyoCollapsibleToolbarV2 = (props: {
 
   const onCallInComingCallback = (phoneNumber: number, lan: string, crtObjectId: string) => {
     dispatch(setCurrentState(AmeyoCallState.RINGING));
+    fetchAndSetConnectedCustomerData();
     // this check is present in HRC and it is not required here ,
     // it to make sure that all calls coming from ameyo while the agent is on call get automatically rejected
     // if (!ExtensionHandler.getIsPending()) {
@@ -556,6 +557,9 @@ export const AmeyoCollapsibleToolbarV2 = (props: {
       });
     });
   };
+  const onAmeyoAcceptError = () => {
+    resetButtonState();
+  };
 
   function navigateToCaseDetail() {
     if (!connectedCustomerData?.customerName) {
@@ -629,6 +633,10 @@ export const AmeyoCollapsibleToolbarV2 = (props: {
       EXTENSION_LISTENER_TYPES.onAmeyoCallStatusChanged,
       onAmeyoCallDataChanged
     );
+    ExtensionHelper.addExtensionListener(
+      EXTENSION_LISTENER_TYPES.ameyoAcceptError,
+      onAmeyoAcceptError
+    );
   }, []);
 
   useEffect(() => {
diff --git a/src/service/naviExtension.service.ts b/src/service/naviExtension.service.ts
index 635c9a7f..28e4b805 100644
--- a/src/service/naviExtension.service.ts
+++ b/src/service/naviExtension.service.ts
@@ -107,6 +107,9 @@ const originalCallbacks = {
     } else {
       console.log('AMEYO_LH no pingPongClickstream callback found for sender', data?.sender);
     }
+  },
+  acceptCallError: () => {
+    console.log('AMEYO_LH on accept call callback found ');
   }
   //when ameyo becomes loggedout, reset the state()
 };
@@ -430,6 +433,10 @@ function msgListner(msg: any) {
   if (message.type === MessagingType.PING_PONG_CLICKSTREAM) {
     extensionCallbacks.pingPongClickstream(message.data);
   }
+  if (message.type === MessagingType.ACCEPT_CALL_ERROR) {
+    console.log('message type in accept call error', message.type);
+    extensionCallbacks.acceptCallError();
+  }
   if (message.type === MessagingType.SEND_CURRENT_CALL_STATUS) {
     const currentExtensionStatus = message.data;
 
@@ -529,7 +536,8 @@ enum MessagingType {
   AMEYO_RELOADED = 'ameyoReloaded',
   PING_PONG_CLICKSTREAM = 'pingPongClickstream',
   GET_CURRENT_CALL_STATUS = 'getCurrentCallStatus',
-  SEND_CURRENT_CALL_STATUS = 'sendCurrentCallStatus'
+  SEND_CURRENT_CALL_STATUS = 'sendCurrentCallStatus',
+  ACCEPT_CALL_ERROR = 'acceptCallError'
 }
 
 interface MessagingRequest {
diff --git a/src/utils/extension.utils.ts b/src/utils/extension.utils.ts
index d42114fc..f730f269 100644
--- a/src/utils/extension.utils.ts
+++ b/src/utils/extension.utils.ts
@@ -25,7 +25,8 @@ export const enum EXTENSION_LISTENER_TYPES {
   'manualLogin',
   'extensionToggleMidCallClickEvent',
   'ameyoReloaded',
-  'recieveCallStatus'
+  'recieveCallStatus',
+  'acceptCallError'
 }
 
 export const ExtensionHelper = {
@@ -111,6 +112,10 @@ export const ExtensionHelper = {
         naviExtension.registerCallBack({ recieveCallStatus: cb });
         return;
       }
+      case EXTENSION_LISTENER_TYPES.acceptCallError: {
+        naviExtension.registerCallBack({ acceptCallError: cb });
+        return;
+      }
       default: {
         return;
       }