diff --git a/src/constants/litmusExperimentNames.ts b/src/constants/litmusExperimentNames.ts
index 5808ca70..f66e3728 100644
--- a/src/constants/litmusExperimentNames.ts
+++ b/src/constants/litmusExperimentNames.ts
@@ -5,5 +5,6 @@ export enum LITMUS_EXPERIMENT_NAMES {
   COLLECTION_LONGHORN_THEME_ENABLE = 'collection-enable-theme',
   COLLECTION_AMEYO_TELE_POLLING = 'collection-ameyo-tele-polling',
   COLLECTION_AMEYO_TELE_V2 = 'collection-ameyo-tele-v2',
-  COLLECTION_AMEYO_TELE_V3 = 'collection-ameyo-tele-v3'
+  COLLECTION_AMEYO_TELE_V3 = 'collection-ameyo-tele-v3',
+  HRC_RECALIBRATE_ENABLE = 'hrc-recalibrate-enable'
 }
diff --git a/src/pages/Dashboard/HrDashBoard.tsx b/src/pages/Dashboard/HrDashBoard.tsx
index d8c810da..8013258f 100644
--- a/src/pages/Dashboard/HrDashBoard.tsx
+++ b/src/pages/Dashboard/HrDashBoard.tsx
@@ -13,6 +13,7 @@ import store, { RootState } from 'src/store';
 import {
   refreshCallData,
   setCampaignId,
+  setDisconnectApiLoading,
   setIsAgentOnline,
   setIsAmeyoErroneous,
   setIsCallConnected,
@@ -24,14 +25,18 @@ import {
   setSlackNotificationSent
 } from 'src/reducers/humanReminderSlice';
 import {
+  AMEYO_CALL_EVENTS,
   AMEYO_STATUS_CODES,
   AMEYO_STATUS_RANKS,
-  ErrorTypes
+  ErrorTypes,
+  IAmeyoRecalibratedData
 } from 'src/service/naviExtension.service';
 import { toast } from '@navi/web-ui/lib/primitives/Toast';
 import {
   getAgentStats,
   getCustomerDetails,
+  getCustomerDetailsRecalibrate,
+  getCustomerImage,
   sendSlackAlert,
   setAgentAvailability,
   setCallStatus,
@@ -42,6 +47,7 @@ import ameyoRinging from '../../assets/audio/ring.wav';
 import CallWaitingScreen from './dc-97/CallWaitingScreen';
 import {
   resetHumanReminderCustomerDetails,
+  setHumanReminderCustomerDetails,
   setHumanReminderCustomerDetailsLoading
 } from 'src/reducers/commonSlice';
 import HrCustomerDetails from './HrCustomerDetails';
@@ -51,12 +57,21 @@ import { HRC_CALL_DISCONNECT_SOURCE_TYPE } from 'src/constants/Common.constants'
 import {
   AGENT_AVAILABILITY,
   ameyoErroneousErrorMessage,
+  BACKEND_AUDIT_STATUSES,
   HRC_ALERTS_SLACK_CHANNEL,
+  HRC_API_TIMEOUT,
   PreviousReminderRefId,
   SLACK_NOTIFICATION_INTERVAL,
   spadeCallingCampaignId
 } from './dc-97/dc97Constant';
 import { pushToLocalStorage } from '../../utils/StorageUtils';
+import { noop } from '@utils/common';
+import { resetState, setCurrentState } from '@cp/reducers/ameyoSlice';
+import { AmeyoCallState } from '@cp/components/Ameyo/constants';
+import isLitmusExperimentEnabled from '@cp/utils/isLitmusExperimentEnabled';
+import { LITMUS_EXPERIMENT_NAMES } from '@cp/constants/litmusExperimentNames';
+import { getCurrentAmeyoCallState } from '@cp/components/Ameyo/utils';
+import axiosInstance, { ApiKeys, getApiUrl, logError } from '@cp/utils/ApiHelper';
 
 const HrDashBoard = () => {
   const dispatch = useDispatch();
@@ -77,7 +92,9 @@ const HrDashBoard = () => {
     isSidebarSwitchDisable,
     isAmeyoErroneous,
     ameyoUserId,
-    ameyoPassword
+    ameyoPassword,
+    userReferenceId,
+    disconnectApiLoading
   } = useSelector((state: RootState) => ({
     showMainScreen: state.humanReminder.showMainScreen,
     userData: state.common.userData,
@@ -91,7 +108,9 @@ const HrDashBoard = () => {
     isSidebarSwitchDisable: state?.humanReminder?.isSidebarSwitchDisable,
     isAmeyoErroneous: state.humanReminder.isAmeyoErronous,
     ameyoUserId: state.humanReminder.ameyoManualLoginEmail,
-    ameyoPassword: state.humanReminder.ameyoManualLoginEmail
+    ameyoPassword: state.humanReminder.ameyoManualLoginEmail,
+    userReferenceId: state?.common?.userData?.referenceId,
+    disconnectApiLoading: state?.humanReminder?.disconnectApiLoading
   }));
 
   const callDisconnectSource = useRef<HRC_CALL_DISCONNECT_SOURCE_TYPE | null>(null);
@@ -127,6 +146,8 @@ const HrDashBoard = () => {
     const refId = getReminderRefId();
     const slackNotificationStatus = getSlackNotificationStatus();
     if (refId) {
+      ExtensionHandler.getCurrentCallStatus();
+
       dispatch(setHumanReminderCustomerDetailsLoading(true));
       dispatch(
         getCustomerDetails(refId, () => {
@@ -391,6 +412,58 @@ const HrDashBoard = () => {
         isAvailable ? AGENT_AVAILABILITY.AGENT_ONLINE : AGENT_AVAILABILITY.AGENT_OFFLINE
       );
     };
+
+    const onSendCurrentCallStatus = async (ameyoData: IAmeyoRecalibratedData) => {
+      const isEnabled = await isLitmusExperimentEnabled(
+        LITMUS_EXPERIMENT_NAMES.HRC_RECALIBRATE_ENABLE,
+        {
+          'x-customer-id': userReferenceId
+        }
+      );
+      if (!isEnabled.result) {
+        return;
+      }
+      const customerDetails = await getCustomerDetailsRecalibrate(reminderRefId || '');
+      const currentBackendStatus = customerDetails?.data?.body?.status;
+      if (
+        (ameyoData?.callStatus === AMEYO_CALL_EVENTS.DISCONNECTED ||
+          ameyoData?.callStatus === AMEYO_CALL_EVENTS.IDLE) &&
+        currentBackendStatus === BACKEND_AUDIT_STATUSES.ACTIVE
+      ) {
+        //call disconnect api again
+        dispatch(
+          setCallStatusDisconnected({
+            humanReminderReferenceId: reminderRefId || '',
+            agentRefId: userData?.referenceId || '',
+            campaignId,
+            cleanup: () => {
+              dispatch(setIsFeedbackBtnEnable(true));
+              dispatch(setIsCallConnected(false));
+              ExtensionHandler.updateIsPending(true);
+              handleSlackNotificationToTL();
+            },
+            phoneNumber: customerDetails?.data?.body?.customerDetails?.connectedNumber + '',
+            lan: customerDetails?.data?.body?.loanDetails?.loanAccountNumber,
+            crtObjectId: ''
+          })
+        );
+      } else if (
+        (ameyoData?.callStatus === AMEYO_CALL_EVENTS.DISCONNECTED ||
+          ameyoData?.callStatus === AMEYO_CALL_EVENTS.IDLE) &&
+        currentBackendStatus === BACKEND_AUDIT_STATUSES.DISPOSED
+      ) {
+        //resetting state and go back to main screen
+        dispatch(resetState());
+      } else if (
+        (ameyoData?.callStatus === AMEYO_CALL_EVENTS.DISCONNECTED ||
+          ameyoData?.callStatus === AMEYO_CALL_EVENTS.IDLE) &&
+        currentBackendStatus === BACKEND_AUDIT_STATUSES.DISCONNECTED
+      ) {
+        //set feedback button enabled again
+        dispatch(setIsFeedbackBtnEnable(true));
+      }
+    };
+
     const onErrorCallback = (err: any) => {
       // TODO : if >2 branching is there, make the following as switch case and not if else
       if (err?.type === ErrorTypes.AUTH_ERROR) {
@@ -527,6 +600,11 @@ const HrDashBoard = () => {
       EXTENSION_LISTENER_TYPES.ameyoReloaded,
       onAmeyoReloadedCallback
     );
+
+    ExtensionHelper.addExtensionListener(
+      EXTENSION_LISTENER_TYPES.sendCurrentCallStatusAndRecalibrate,
+      onSendCurrentCallStatus
+    );
   }, []);
 
   const onCallDisConnectedCallback = (phoneNumber: number, lan: string, crtObjectId: string) => {
@@ -545,6 +623,13 @@ const HrDashBoard = () => {
     });
 
     if (ExtensionHandler.currentCallStatus().acceptedAt) {
+      setTimeout(() => {
+        if (disconnectApiLoading) {
+          ExtensionHandler.getCurrentCallStatus();
+        } else {
+          return;
+        }
+      }, HRC_API_TIMEOUT);
       dispatch(
         setCallStatusDisconnected({
           humanReminderReferenceId: reminderRefId || '',
diff --git a/src/pages/Dashboard/dc-97/HumanReminderAction.ts b/src/pages/Dashboard/dc-97/HumanReminderAction.ts
index 36f4eb9c..6edbf349 100644
--- a/src/pages/Dashboard/dc-97/HumanReminderAction.ts
+++ b/src/pages/Dashboard/dc-97/HumanReminderAction.ts
@@ -257,3 +257,8 @@ export const sendSlackAlert = (channelName: string, message: string) => {
     )
     .then(noop);
 };
+
+export async function getCustomerDetailsRecalibrate(humanReferenceId: string) {
+  const url = getApiUrl(ApiKeys.HUMAN_REMINDER_CUSTOMER_DETAILS, { humanReferenceId });
+  return axiosInstance.get(url, { headers: { donotHandleError: true } });
+}
diff --git a/src/pages/Dashboard/dc-97/dc97Constant.ts b/src/pages/Dashboard/dc-97/dc97Constant.ts
index 437f5e45..6e063202 100644
--- a/src/pages/Dashboard/dc-97/dc97Constant.ts
+++ b/src/pages/Dashboard/dc-97/dc97Constant.ts
@@ -96,4 +96,10 @@ export const HrcDisconnectTextConstants = {
   DISCONNECTED: 'Disconnected'
 };
 
+export enum BACKEND_AUDIT_STATUSES {
+  ACTIVE = 'ACTIVE',
+  DISCONNECTED = 'DISCONNECTED',
+  DISPOSED = 'DISPOSED'
+}
+
 export const HRC_API_TIMEOUT = 3000;
diff --git a/src/pages/Dashboard/dc-97/dcFooter/Footer.tsx b/src/pages/Dashboard/dc-97/dcFooter/Footer.tsx
index b0e64836..36c8a236 100644
--- a/src/pages/Dashboard/dc-97/dcFooter/Footer.tsx
+++ b/src/pages/Dashboard/dc-97/dcFooter/Footer.tsx
@@ -26,7 +26,10 @@ export const Footer = (props: FooterProps) => {
   );
   const [callDuration, setCallDuration] = useState(0);
   const onDisableClick = () => {
-    if (isCallEnded || disconnectApiLoading) return;
+    if (isCallEnded || disconnectApiLoading) {
+      ExtensionHandler.getCurrentCallStatus();
+      return;
+    }
     disConnectHandler();
   };
   const handleCallDuration = (value: number) => {