diff --git a/src/pages/CaseDetails/constants/index.tsx b/src/pages/CaseDetails/constants/index.tsx
index 05cb9fac..0ccfb52a 100644
--- a/src/pages/CaseDetails/constants/index.tsx
+++ b/src/pages/CaseDetails/constants/index.tsx
@@ -231,7 +231,8 @@ export const ExcludedRedirectionEndPointsList = [COSMOS_PATH];
 export const REVAMPED_CALLING_TYPES = [
   {
     value: ECallingType.AMEYO,
-    label: 'Ameyo'
+    label: 'Ameyo',
+    isHiddenForExternal: true
   },
   {
     value: ECallingType.SLASH,
@@ -239,26 +240,26 @@ export const REVAMPED_CALLING_TYPES = [
   },
   {
     value: ECallingType.SELF_CALL,
-    label: 'Self call'
-  },
-  {
-    value: ECallingType.WHATSAPP_CALL,
-    label: 'Whatsapp Call'
+    label: 'Self call',
+    isHiddenForExternal: true
   },
   {
     value: ECallingType.WHATSAPP_TEXT,
-    label: 'Whatsapp Text'
+    label: 'Whatsapp Text',
+    isHiddenForExternal: true
   },
   {
     value: ECallingType.SKIP_TRACING,
-    label: 'Customer Outreach'
+    label: 'Customer Outreach',
+    isHiddenForExternal: true
   }
 ];
 
 export const OLD_CALLING_TYPES = [
   {
     value: ECallingType.AMEYO,
-    label: 'Ameyo'
+    label: 'Ameyo',
+    isHiddenForExternal: true
   },
   {
     value: ECallingType.SLASH,
@@ -266,7 +267,8 @@ export const OLD_CALLING_TYPES = [
   },
   {
     value: ECallingType.SELF_CALL,
-    label: 'Self call'
+    label: 'Self call',
+    isHiddenForExternal: true
   }
 ];
 
diff --git a/src/pages/CaseDetails/feedbackForm/constants/index.tsx b/src/pages/CaseDetails/feedbackForm/constants/index.tsx
index 1cdfdda2..00b4e719 100644
--- a/src/pages/CaseDetails/feedbackForm/constants/index.tsx
+++ b/src/pages/CaseDetails/feedbackForm/constants/index.tsx
@@ -23,12 +23,6 @@ export const SKIP_TRACING_TYPES_LABEL = {
 };
 
 export const SKIP_TRACING_TYPES_OPTIONS = [
-  {
-    id: SKIP_TRACING_TYPES.SKIP_TRACING_CALL,
-    label: 'Call',
-    value: SKIP_TRACING_TYPES.SKIP_TRACING_CALL,
-    checked: false
-  },
   {
     id: SKIP_TRACING_TYPES.SKIP_TRACING_TEXT,
     label: 'Text',
diff --git a/src/pages/CaseDetails/feedbackForm/index.tsx b/src/pages/CaseDetails/feedbackForm/index.tsx
index 02e30992..bd9ca5e1 100644
--- a/src/pages/CaseDetails/feedbackForm/index.tsx
+++ b/src/pages/CaseDetails/feedbackForm/index.tsx
@@ -117,6 +117,7 @@ const FeedbackFrom = (props: FeedbackFromProps) => {
     (state: RootState) =>
       state?.caseDetail?.pageData?.[createKey(loanId, customerId)]?.details?.data?.editAccessFlag
   );
+  const isExternal = !user?.naviUser;
   const navigate = useNavigate();
   const airtelSelfCallRecordingEnabled = useSelector(
     (store: RootState) => store.common.featureFlags.airtelSelfCallRecordingEnabled
@@ -765,6 +766,7 @@ const FeedbackFrom = (props: FeedbackFromProps) => {
           </div>
           <div key={currentCallType} className={styles.questions}>
             {fetchedCallingTypes.map(callingType => {
+              if (isExternal && callingType.isHiddenForExternal) return null;
               return (
                 <>
                   <Tooltip placement="top">