diff --git a/src/utils/commonUtils.ts b/src/utils/commonUtils.ts
index 24de65a3..57ed0a99 100644
--- a/src/utils/commonUtils.ts
+++ b/src/utils/commonUtils.ts
@@ -518,9 +518,19 @@ export const redirectToAgentDetails = (
     }
   });
   const pathName = window?.location?.pathname;
-  const location = pathName?.includes('/new')
-    ? `/new${APP_ROUTES_PATHS_WITH_PATH_PARAM.SENSEI.map_view_live_location}${url}`
-    : APP_ROUTES_PATHS_WITH_PATH_PARAM.SENSEI.map_view_live_location + url;
+  const isExternal = pathName === APP_ROUTES.SENSEI_EXTERNAL.relativePath;
+  const isCollectionsPortal = pathName?.includes('/new');
+  let location;
+  if (isExternal) {
+    location = isCollectionsPortal
+      ? `/new${APP_ROUTES_PATHS_WITH_PATH_PARAM.SENSEI.external_map_view_live_location}${url}`
+      : APP_ROUTES_PATHS_WITH_PATH_PARAM.SENSEI.external_map_view_live_location + url;
+  } else {
+    location = isCollectionsPortal
+      ? `/new${APP_ROUTES_PATHS_WITH_PATH_PARAM.SENSEI.map_view_live_location}${url}`
+      : APP_ROUTES_PATHS_WITH_PATH_PARAM.SENSEI.map_view_live_location + url;
+  }
+
   window.open(location, '_blank');
 };