diff --git a/packages/adapter-ameyo/CHANGELOG.md b/packages/adapter-ameyo/CHANGELOG.md index d2a29f3..dc1a9c6 100644 --- a/packages/adapter-ameyo/CHANGELOG.md +++ b/packages/adapter-ameyo/CHANGELOG.md @@ -19,6 +19,46 @@ See [Conventional Commits](https://conventionalcommits.org) for commit guideline +## 1.1.3 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/adapter-ameyo + + + + + +## 1.1.2 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/adapter-ameyo + + + + + +## 1.1.1 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/adapter-ameyo + + + + + +## 1.0.100 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/adapter-ameyo + + + + + +## 1.0.99 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/adapter-ameyo + + + + + ## 1.0.98 (2025-01-03) **Note:** Version bump only for package @universal-call-sdk/adapter-ameyo diff --git a/packages/adapter-ameyo/lib/api.ts b/packages/adapter-ameyo/lib/api.ts index fc564fb..c25a7c1 100644 --- a/packages/adapter-ameyo/lib/api.ts +++ b/packages/adapter-ameyo/lib/api.ts @@ -207,6 +207,21 @@ export const getAllAgentsForTransferCall = (sessionId: string) => { }); } +export const logoutFromAmeyo = (sessionId: string) => { + const LOGOUT_PAYLOAD_TEXT = `7|0|7|${window.BASE_AMEYO_URL}/app/application_ui/|C066834E4747CF348FD8D1A68865C24D|com.drishti.ameyo.common.ui.rpc.CommonGwtRpcService|doLogout|java.lang.String/2004016611|${sessionId}|Logout from UI|1|2|3|4|2|5|5|6|7|${sessionId}|`; + return getResponseWithoutCors({ + url: `${window.BASE_AMEYO_URL}/ameyo40/service`, + method: 'POST', + requestKey: RequestKeys.LOGOUT_FROM_AMEYO, + requestType: RequestType.RAW, + data: LOGOUT_PAYLOAD_TEXT, + headers: { + 'Content-Type': 'text/x-gwt-rpc; charset=UTF-8', + 'X-GWT-Permutation': '11B39EE372921423BCA4DF11986A500D' + } + }); +}; + export const transferCallToAgent = (data: CallTransferData, sessionId: string, crtObjectId: string, userCRTObjectId: string, campaignId: string) => { return getResponseWithoutCors({ diff --git a/packages/adapter-ameyo/lib/assets/js/ajaxClient.ts b/packages/adapter-ameyo/lib/assets/js/ajaxClient.ts index 49fc420..0e6fbca 100644 --- a/packages/adapter-ameyo/lib/assets/js/ajaxClient.ts +++ b/packages/adapter-ameyo/lib/assets/js/ajaxClient.ts @@ -11,6 +11,8 @@ export enum MessagingType { ON_AMEYO_AGENT_ON_BREAK = 'onAmeyoAgentOnBreak', ON_AMEYO_FORCED_LOGOUT = 'onAmeyoForcedLogout', ON_AMEYO_CALL_TRANSFER = 'onAmeyoCallTransfer', + ON_AMEYO_AVAILABILITY_CHANGE = 'onAmeyoAvailabilityChange' + } diff --git a/packages/adapter-ameyo/lib/callStateManager.ts b/packages/adapter-ameyo/lib/callStateManager.ts index 3697448..be94035 100644 --- a/packages/adapter-ameyo/lib/callStateManager.ts +++ b/packages/adapter-ameyo/lib/callStateManager.ts @@ -1,6 +1,7 @@ import {MessagingType} from "./assets/js/ajaxClient.ts"; import {CallStatus, PushType, CallState} from "./types.ts"; import {parseQuerystring} from "@universal-call-sdk/common/lib/utils/parsingUtils.ts"; +import messagingType from "../types/MessagingType.ts"; class CallStateManager { private state: CallState = { @@ -149,14 +150,14 @@ class CallStateManager { } private handleUserCCRuntimeUpdate(data: any) { - if (data?.isOnBreak) { - window.postMessage({ - type: MessagingType.ON_AMEYO_AGENT_ON_BREAK, - data: { - reason: data - } - }); - } + const payload = data; + window.postMessage({ + type: messagingType.ON_AMEYO_AVAILABILITY_CHANGE, + data:{ + isOnBreak: payload?.isOnBreak, + reason: payload?.statusDescription + } + }) } private handleUserLoggedOff() { diff --git a/packages/adapter-ameyo/lib/main.ts b/packages/adapter-ameyo/lib/main.ts index 414e4eb..4ccf852 100644 --- a/packages/adapter-ameyo/lib/main.ts +++ b/packages/adapter-ameyo/lib/main.ts @@ -22,7 +22,7 @@ import { getCampaignId, ameyoDisposeCall, getAllAgentsForTransferCall, - transferCallToAgent + transferCallToAgent, logoutFromAmeyo } from "./api"; import { acceptSipCall, @@ -165,8 +165,8 @@ class AmeyoAdapter implements IAdapter { case MessagingType.ON_AMEYO_CALL_DISCONNECTED: await this.handleCallDisconnected(data); break; - case MessagingType.ON_AMEYO_AGENT_ON_BREAK: - this.handleAgentBreak(); + case MessagingType.ON_AMEYO_AVAILABILITY_CHANGE: + this.handleAgentAvailabilityChange(data); break; case MessagingType.ON_AMEYO_FORCED_LOGOUT: this.callbacks.onForcedLogout(); @@ -300,9 +300,10 @@ class AmeyoAdapter implements IAdapter { private handleAgentAvailable(): void { setAutoStatus(this.sessionId); - this.isAgentAvailable = true; - window.postMessage({type: 'onAmeyoAvailabiltyChange', data: true}); - this.callbacks.onAgentAvailabilityChange(true); + } + + private handleAgentBreak(): void { + setAutoStatus(this.sessionId); } private async handleOmniQueueService(): Promise { @@ -313,13 +314,13 @@ class AmeyoAdapter implements IAdapter { await autoSelectExtension(this.sessionId, this.userName.toLowerCase()); this.callbacks.onAdapterReady(); this.currentCallState = CALL_STATES.IDLE; - this.callbacks.onAgentAvailabilityChange(true); window.postMessage({type: 'onAmeyoAvailabiltyChange', data: false}); } - private handleAgentBreak(): void { - this.isAgentAvailable = false; - this.callbacks.onAgentAvailabilityChange(false); + private handleAgentAvailabilityChange(payload :GenericObject): void { + this.isAgentAvailable = !payload?.data?.isOnBreak; + this.callbacks.onAgentAvailabilityChange(this.isAgentAvailable, payload?.data?.reason || ''); + window.postMessage({type: 'onAmeyoAvailabiltyChange', data: this.isAgentAvailable,}); } private handleAgentsForTransfer(payload: GenericObject): void { @@ -348,6 +349,10 @@ class AmeyoAdapter implements IAdapter { await audioElement?.play(); } + public logOut() { + logoutFromAmeyo(this.sessionId); + } + public acceptCall(): void { acceptSipCall(); callStateManager.sendConnectedMessage(); @@ -421,7 +426,7 @@ class AmeyoAdapter implements IAdapter { this.callbacks.onAdapterReady = callback; } - public registerOnAgentAvailabilityChange(callback: (isAgentAvailable: boolean) => void): void { + public registerOnAgentAvailabilityChange(callback: (isAgentAvailable: boolean, reason: string) => void): void { this.callbacks.onAgentAvailabilityChange = callback; } diff --git a/packages/adapter-ameyo/lib/types.ts b/packages/adapter-ameyo/lib/types.ts index 5a35f00..36817a3 100644 --- a/packages/adapter-ameyo/lib/types.ts +++ b/packages/adapter-ameyo/lib/types.ts @@ -26,6 +26,7 @@ export enum RequestKeys { GET_CAMPAIGN_ID = "get_campaign_id", GET_AGENTS_FOR_CALL_TRANSFER = "get_agents_for_call_transfer", TRANSFER_CALL_TO_AGENT = "transfer_call_to_agent", + LOGOUT_FROM_AMEYO = 'logout_from_ameyo' } export type AmeyoInitializationOptions = { @@ -69,7 +70,7 @@ export type CallbackFunctions = { onCallDisconnected: (data: StateType) => void; onCallIncoming: (data: StateType) => void; onAdapterReady: () => void; - onAgentAvailabilityChange: (isAgentAvailable: boolean) => void; + onAgentAvailabilityChange: (isAgentAvailable: boolean, reason: string) => void; onForcedLogout: () => void; onLoginFailed: (err: GenericObject) => void; onAgentsForCallTransfer: (data: GenericObject) => void; diff --git a/packages/adapter-ameyo/types/MessagingType.ts b/packages/adapter-ameyo/types/MessagingType.ts index 3b92302..0a7aeb4 100644 --- a/packages/adapter-ameyo/types/MessagingType.ts +++ b/packages/adapter-ameyo/types/MessagingType.ts @@ -7,6 +7,7 @@ ON_AMEYO_AGENT_ON_BREAK = 'onAmeyoAgentOnBreak', ON_AMEYO_FORCED_LOGOUT = 'onAmeyoForcedLogout', ON_AMEYO_CALL_TRANSFER = 'onAmeyoCallTransfer', + ON_AMEYO_AVAILABILITY_CHANGE= 'onAmeyoAvailablityChange' } diff --git a/packages/common/CHANGELOG.md b/packages/common/CHANGELOG.md index 074d822..e763c35 100644 --- a/packages/common/CHANGELOG.md +++ b/packages/common/CHANGELOG.md @@ -19,6 +19,46 @@ See [Conventional Commits](https://conventionalcommits.org) for commit guideline +## 1.0.54 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/common + + + + + +## 1.0.53 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/common + + + + + +## 1.0.52 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/common + + + + + +## 1.0.51 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/common + + + + + +## 1.0.50 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/common + + + + + ## 1.0.49 (2025-01-03) **Note:** Version bump only for package @universal-call-sdk/common diff --git a/packages/common/lib/Interfaces/IAdapter.ts b/packages/common/lib/Interfaces/IAdapter.ts index 08d0975..1a49183 100644 --- a/packages/common/lib/Interfaces/IAdapter.ts +++ b/packages/common/lib/Interfaces/IAdapter.ts @@ -8,7 +8,7 @@ class IAdapter { registerOnCallConnected(callback: (callState: GenericObject)=>void) {callback({})} registerOnCallDisconnected(callback: (callState: GenericObject)=>void) {callback({})} registerOnAdapterReady(callback: ()=> void) {callback()} - registerOnAgentAvailabilityChange(callback: (isAgentAvailable: boolean) => void) {callback(false)} + registerOnAgentAvailabilityChange(callback: (isAgentAvailable: boolean, reason: string) => void) {callback(false, '')} registerOnForcedLogoutListener(callback:()=>void) {callback()} registerOnLoginFailedListener(callback:()=>void) {callback()} registerOnAgentsForCallTransfer(callback: (data : GenericObject) => void) {callback({})} @@ -21,6 +21,8 @@ class IAdapter { setOnBreak() {} setAvailable() {} + logOut() {} + init(metricProcessor: (MetricsProcessor) | undefined, clickStreamProcessor: (ClickStreamProcessor)| undefined) { console.log('metric processor and click stream processor', metricProcessor, clickStreamProcessor) } diff --git a/packages/core/CHANGELOG.md b/packages/core/CHANGELOG.md index c5257c7..9677108 100644 --- a/packages/core/CHANGELOG.md +++ b/packages/core/CHANGELOG.md @@ -19,6 +19,46 @@ See [Conventional Commits](https://conventionalcommits.org) for commit guideline +## 1.0.58 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/core + + + + + +## 1.0.57 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/core + + + + + +## 1.0.56 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/core + + + + + +## 1.0.55 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/core + + + + + +## 1.0.54 (2025-01-06) + +**Note:** Version bump only for package @universal-call-sdk/core + + + + + ## 1.0.53 (2025-01-03) **Note:** Version bump only for package @universal-call-sdk/core diff --git a/packages/core/lib/useCallSdk.ts b/packages/core/lib/useCallSdk.ts index ac6ec3e..cd0db8c 100644 --- a/packages/core/lib/useCallSdk.ts +++ b/packages/core/lib/useCallSdk.ts @@ -113,7 +113,7 @@ function UseCallSdk({AdapterClass, adapterOptions, metricsConfig, clickStreamCon } - function registerOnAgentAvailabilityChange(callback : (isAgentAvailable: boolean) => void) { + function registerOnAgentAvailabilityChange(callback : (isAgentAvailable: boolean, reason: string) => void) { adapter.registerOnAgentAvailabilityChange(callback); } @@ -153,6 +153,10 @@ function UseCallSdk({AdapterClass, adapterOptions, metricsConfig, clickStreamCon adapter.unmuteCall(); } + function logOut() { + adapter.logOut(); + } + function initialize() { let metricProcessor; let clickStreamProcessor; @@ -207,6 +211,7 @@ function UseCallSdk({AdapterClass, adapterOptions, metricsConfig, clickStreamCon muteCall, unmuteCall, initialize, + logOut, setAvailable, getLatestCallState, setOnBreak,