diff --git a/android/app/build.gradle b/android/app/build.gradle
index 99dec776..9e85e81a 100644
--- a/android/app/build.gradle
+++ b/android/app/build.gradle
@@ -134,8 +134,8 @@ def reactNativeArchitectures() {
     return value ? value.split(",") : ["armeabi-v7a", "x86", "x86_64", "arm64-v8a"]
 }
 
-def VERSION_CODE = 165
-def VERSION_NAME = "2.10.11"
+def VERSION_CODE = 166
+def VERSION_NAME = "2.11.0"
 
 android {
     ndkVersion rootProject.ext.ndkVersion
diff --git a/package.json b/package.json
index f28a8ee1..f514f213 100644
--- a/package.json
+++ b/package.json
@@ -1,7 +1,7 @@
 {
   "name": "AV_APP",
-  "version": "2.10.11",
-  "buildNumber": "165",
+  "version": "2.11.0",
+  "buildNumber": "166",
   "private": true,
   "scripts": {
     "android:dev": "yarn move:dev && react-native run-android",
diff --git a/src/components/form/index.tsx b/src/components/form/index.tsx
index 60ca0cc7..25435d0c 100644
--- a/src/components/form/index.tsx
+++ b/src/components/form/index.tsx
@@ -1,4 +1,4 @@
-import React, { useEffect, useRef, useState } from 'react';
+import React, {useCallback, useEffect, useRef, useState} from 'react';
 import { useForm } from 'react-hook-form';
 import { ScrollView, StyleSheet, View } from 'react-native';
 import Geolocation from 'react-native-geolocation-service';
@@ -41,6 +41,7 @@ import NavigationHeader, { Icon } from '../../../RN-UI-LIB/src/components/Naviga
 import { CaseDetailStackEnum } from '@screens/caseDetails/CaseDetailStack';
 import { useNavigation, useRoute } from '@react-navigation/native';
 import { NUDGE_BOTTOM_SHEET_DEFAULT_STATE } from './constants';
+import {useBackHandler} from "@hooks/useBackHandler";
 
 interface IWidget {
   route: {
@@ -93,6 +94,20 @@ const Widget: React.FC<IWidget> = (props) => {
     setIsJourneyFirstScreen(isFirst);
   }, [templateData, name]);
 
+  const handleBackPress = useCallback(() => {
+    if (isSubmitting) {
+      toast({
+        type: 'info',
+        text1: ToastMessages.FEEDBACK_SUBMISSION_UNDER_PROCESS,
+      });
+      return true;
+    }
+
+    return false;
+  }, [isSubmitting]);
+
+  useBackHandler(handleBackPress);
+
   const {
     control,
     setValue,
@@ -220,6 +235,7 @@ const Widget: React.FC<IWidget> = (props) => {
   }
 
   const submitJourneyWithGeoLocation = (data: any, _: any, submitViaNudge?: boolean) => {
+    setIsSubmitting(true);
     addClickstreamEvent(
       submitViaNudge
         ? CLICKSTREAM_EVENT_NAMES.FA_SUBMIT_ANYWAYS_CLICKED
@@ -234,6 +250,8 @@ const Widget: React.FC<IWidget> = (props) => {
       if (location) {
         return handleSubmitJourney(data, location);
       }
+    }).catch((err) => {
+      setIsSubmitting(false);
     });
   };
 
@@ -273,7 +291,6 @@ const Widget: React.FC<IWidget> = (props) => {
       templateData,
     });
     if (isOnline) {
-      setIsSubmitting(true);
       const unSyncedCase = getUnSyncedCase(updatedCase);
       const transformedPayload = await getTransformedCollectionCaseItem(
         unSyncedCase,
@@ -310,6 +327,7 @@ const Widget: React.FC<IWidget> = (props) => {
         type: 'info',
         text1: ToastMessages.FEEDBACK_SUBMITTED_OFFLINE,
       });
+      setIsSubmitting(false);
     }
   };
 
@@ -329,6 +347,14 @@ const Widget: React.FC<IWidget> = (props) => {
   }, []);
 
   const handleCloseIconPress = () => {
+    if (isSubmitting) {
+      toast({
+        type: 'info',
+        text1: ToastMessages.FEEDBACK_SUBMISSION_UNDER_PROCESS,
+      });
+      return;
+    }
+
     addClickstreamEvent(CLICKSTREAM_EVENT_NAMES.AV_FORM_CLOSE_CLICKED, {
       caseId,
     });
diff --git a/src/hooks/useBackHandler.tsx b/src/hooks/useBackHandler.tsx
new file mode 100644
index 00000000..f4a660d9
--- /dev/null
+++ b/src/hooks/useBackHandler.tsx
@@ -0,0 +1,10 @@
+import { useEffect } from 'react'
+import { BackHandler } from 'react-native'
+
+export const useBackHandler = (handler: () => boolean) => {
+  useEffect(() => {
+    BackHandler.addEventListener('hardwareBackPress', handler)
+
+    return () => BackHandler.removeEventListener('hardwareBackPress', handler)
+  }, [handler])
+}
diff --git a/src/screens/allCases/constants.ts b/src/screens/allCases/constants.ts
index e660099d..aec499da 100644
--- a/src/screens/allCases/constants.ts
+++ b/src/screens/allCases/constants.ts
@@ -70,6 +70,7 @@ export const ToastMessages = {
   SUCCESS_COPYING_PAYMENT_LINK: 'Payment link has been copied to Clipboard',
   FILTERS_APPLIED_SUCCESSFULLY: 'Filters applied successfully',
   FEEDBACK_SUBMITTED_OFFLINE: "Feedback will be submitted automatically once you're back online",
+  FEEDBACK_SUBMISSION_UNDER_PROCESS: "Submitting feedback. You'll be redirected to customer details shortly.",
   OFFLINE_MESSAGE: 'You seem to be offline',
   PAYMENT_LINK_NOT_GENERATED: 'Payment link could not be generated',
   PAYMENT_LINK_RETRY: 'Please retry after an hour for this number',